Last Updated: [01/08/2023]
Thank you for choosing temptis.co.uk for your branded chocolate sweets, confectionery, and branded soft drinks needs. We are committed to ensuring your satisfaction with every purchase. Please take a moment to read our transparent and customer-friendly Return and Refund Policy.
1. Customer Satisfaction
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to assist you.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The original packaging should be intact and undamaged.
- You must initiate the return process within [7 days] from the date of purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact our dedicated Customer Support team at [info@temptis.co.uk] within [7days] of receiving your order to request a return.
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Our Customer Support team will guide you through the process and provide you with the necessary return shipping instructions.
4. Return Shipping Labels
For eligible returns, we can provide you with a prepaid return shipping label. Please contact our Customer Support team to request a shipping label and further instructions.
5. Refund Process
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within [3 days]. The exact time for the refund to reflect in your account may vary based on your payment provider.
6. Original State Requirement
Please note that a refund will only be initiated once the returned item has been received by us in its original state. This includes the item being unused and in its original packaging. We appreciate your understanding in maintaining the quality of our products.
7. Long Expiry Dates
We take pride in offering food items with long expiry dates. Our products are carefully sourced to provide you with the highest quality and freshness.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support team at [info@temptis.co.uk] within [7 days/weeks] of receiving the item. We will work with you to provide a replacement or initiate a refund, as appropriate.
9. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Items that have been opened, used, or are not in their original condition.
- Items purchased during promotional or clearance sales.
10. Contact Us
Should you have any questions or concerns about our Return and Refund Policy, feel free to reach out to our Customer Support team at [info@temptis.co.uk].
