Being a wholesale Business our minimum order quantity is 1 x pallet. Please refer to the product pages for more information on minimum order quantities
We offer standard and express delivery options for all orders. Standard delivery usually takes 3-5 business days, while express delivery takes 1-2 business days. Please note that delivery times may vary based on your location and the current shipping conditions
Yes, we offer payment on delivery as an option for your convenience. Please select the “Payment on Delivery” option during the checkout process. Keep in mind that this option might not be available for all areas and orders.
We have a hassle-free refund policy. If you’re not satisfied with your order, please contact our customer support within 7 days of receiving the products. We’ll be happy to assist you with returns and refunds. Please note that certain conditions apply. Visit our “Refund Policy“
- Yes, we can arrange pickup. All orders are shipped from our warehouse and you customers can arrange pickup of their order.
- We take utmost care to ensure your products are packaged securely. However, if you receive damaged items, please reach out to us within 7 days of receiving your order. Provide us with images of the damaged items and packaging, and we’ll initiate a replacement or refund as necessary.
FAQ
Most frequent questions and answers
Yes, we understand that preferences can change. If you wish to exchange an item for a different product, please contact our customer support within 7 days of receiving your order. We’ll guide you through the exchange process, subject to availability and certain conditions.
- Yes, we offer customization options for select products. Please contact our customer support at info@temptis.co.uk more details on how to personalize your order (mix Pallets).
Once your order is shipped, you will receive a confirmation email with a Order Number. You can use this to contact our team on info@temptis.co.uk to get updates on your order.
No, we currently do not offer international shipping.
Yes, our products are perfect for resale and corporate gifting. We offer bulk pricing for larger orders. For corporate gifting,. Contact our corporate sales team at sales@temptis.co.uk for more information.
If you need to cancel your order, please contact us as soon as possible on sales@temptis.co.uk. If the order hasn’t been processed for shipment, we’ll do our best to accommodate your request. However, if the order is already in transit, we might not be able to cancel it.
You can reach our customer support team through the “Contact Us” page on our website or by emailing us at info@temptis.co.uk. We strive to respond to all inquiries within 24 hours.
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